Store Policy
Terms of Service
Last updated: 23 August 2026
Welcome to Fetch & Fable. By accessing our website or purchasing from our store, you agree to the following Terms of Service.
1. Our Store
Fetch & Fable is an online pet store offering pet products, accessories and related items. Product availability, prices and descriptions may change from time to time.
We aim to ensure all product information and images are accurate. However, colours and appearance may vary slightly depending on your screen and, where applicable, product variations.
2. Orders & Payments
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use your selected payment method.
All prices displayed at checkout are in the currency shown on our website.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or unavailable products. If we cancel an order after payment has been received, the applicable amount will be refunded.
3. Shipping & Delivery
Delivery times shown on our website are estimates unless expressly stated otherwise. Delivery times may vary depending on the destination, carrier and circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address.
4. Refund Policy
We want customers to receive their orders safely and as expected.
Product Doesn't Arrive
If your order does not arrive, please contact Fetch & Fable so we can investigate the delivery.
If we determine that the product has been lost in transit or has otherwise failed to arrive, you will receive a full refund for the affected product/order, including any applicable amount required by law.
Product Arrives Broken or Damaged
If your product arrives broken or damaged, contact us as soon as reasonably possible after delivery.
We may ask you to provide your order information and reasonable evidence of the damage, such as photographs of the product and packaging.
Once the damage is confirmed, you will receive a full refund for the affected product, subject to your rights under applicable consumer law.
Change of Mind
Unless otherwise stated on our website, Fetch & Fable is not required to provide a refund solely because you changed your mind, ordered the wrong product or no longer want the item.
This does not affect any rights you may have under Australian Consumer Law.
5. Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Our products come with consumer guarantees that may apply independently of this Refund Policy.
6. Product Use
Customers are responsible for selecting products that are appropriate for their pets and following any instructions, warnings, sizing information or recommended uses supplied with a product.
Pet products should be inspected regularly for wear or damage and used with appropriate supervision where necessary.
7. Website Content
Content on the Fetch & Fable website, including our branding, written content, graphics and other original materials, may not be copied or commercially reproduced without permission, except where permitted by law.
8. Third-Party Services
Our website may use third-party services for functions such as payments, shipping and website operation. Those services may also be subject to their own terms and privacy policies.
9. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this page with an updated revision date.
Changes will not remove consumer rights or remedies that apply under law.
10. Contact Us
If you have questions about an order, delivery, damaged product, refund or these Terms of Service, please contact Fetch & Fable through the contact information provided on our website.
Fetch & Fable
Better things for your best friend.